MANAGER - YMCA FITNESS

POSITION TITLE

Fitness Manager

JOB PURPOSE

To effectively and efficiently carry out the duties of a Fitness Manager in a manner that ensures the highest level of customer expectations are achieved and where possible exceeded.

To achieve or exceed budgeted revenue and surplus.

CENTRE DESCRIPTION

The Gisborne YMCA is a multi purpose stadium facility situated at 150 Roebuck Road, Gisborne. Satellite centres are situated at 224 Wainui Road, Kaiti and Potae Street, Tokomaru Bay.

POSITION LEVEL

Salaried position, full time

REPORTS TO

Chief Executive Officer, Gisborne YMCA

SUPERVISES

All staff directly associated with the delivery of health and fitness, programs and other services associated with the efficient management of the centre.

RELATIONSHIPS

Customers

Staff

PRIMARY

RESPONSIBILITIES

• a) Possess a thorough understanding of all management practices to ensure the effective and efficient operation of YMCA Fitness.
• b) To strive for continuous improvement in all aspects related to the provision of quality health and fitness services.
• c) Possess a working knowledge of the administrative procedures necessary to maintain the efficient administration of YMCA Fitness.
• d) To research, develop, implement and maintain quality health and fitness programs in accordance with the YMCA Mission statement.
• e) To work in conjunction with the management team and other staff in the formulation of strategic plans, administrative and marketing procedures (including computerisation) for the efficient management of YMCA Fitness.
• f) Lead team management for monthly post-evaluative process of marketing and centre performance and undertake forward planning for future events or promotions and maintain and supervise action plans from each meeting.
• g) Annually the budget for YMCA Fitness will be approved by the board. As manager you will have the input into the drafting of the initial budget by the Chief Executive in consultation with key stake holders and your operational environment. Once the budget is formally approved and after a consultation process, the manager will be responsible to lead his or her team to achieve or exceed the budgeted outcomes.
• h) Conduct regular staff performance reviews as defined in YMCA policy guidelines with all staff under your direct area of supervision
• i) To implement, promote, administer and monitor cost effective activities suitable for community needs in:

(i)    Health and fitness

(ii)   Community programs

(iii)  Training, as required

• j) To ensure the quality control of customer service delivery, particularly focussing on YMCA Fitness activities
• k) Maintain a system to ensure that the processes, whereby fitness evaluations and programs are carried out, are at a high level so as to ensure customer satisfaction.
• l) To work to develop programs and to promote the centre by developing marketing and promotional strategies, including membership and marketing surveys and the submission of editorial articles, subject to approval of Chief Executive Officer.

• m) Implementation of a system that guarantees the proper safety, maintenance and cleanliness of health and fitness equipment.
• n) Continually monitor the cleanliness, safety, security and presentation of YMCA Gym in conjunction with other staff.
• o) Work with a view to ensuring that all services are conducted in a professional manner to ensure that all interrelated business activities capture maximum synergies. This must include the management of risk and systems complementary to the effective and safe management of YMCA .
• p) Complete all administrative and clerical tasks relating to the position including contribution as a senior staff person.
• q) Where required or considered necessary, represent the YMCA at an industry or sector level.
• r) Set up and maintain adequate statistical detail recommended for the efficient management of those activities associated with YMCA Fitness.
• s) Implement appropriate training programs for all YMCA staff within your area of responsibility to a high standard.
• t) Verify and obtain certified copies of qualifications of staff members prior to official engagement and have them complete and sign the related documents.
• u) Ensure that personnel within your areas of operations understand and maintain the quality system and be also responsible for ensuring that procedures and instructions are complied with.
• v) Comply with all practices in the Quality Manual.
• w) Perform all duties as outlined in the Workplace Health and Safety Officer's job description.

KNOWLEDGE AND EXPERIENCE

• 1. Minimum of three years fitness industry experience preferably at managerial level.
• 2. Thorough knowledge of programming, fitness evaluations and customer services including marketing.
• 3. Thorough knowledge of the Adfit Clubware System
• 4. Computer literacy including experience in operating and maintaining membership databases, point of sale systems and Internet / email functions.
• 5. Current first aid certificate and CPR
• 6. Experience in liaison with industry/sporting associations
• 7. Understanding of Government and interagency funding programs
• 8. Hold a current authority for appointment as a Workplace Health and Safety Officer.

Job Description

Key Results Areas

• Customer Service

At all times deliver excellence in customer service to maximise customer satisfaction and retention.

• § Customer satisfaction sits between 65 - 80%
• § Customer retention increased and recorded in monthly reports
• § Limited Complaints received
• § Regular customer contact

• Service Delivery

Manage and administer all services, programmes, policies and procedures in accordance with the Y-Fitness Code of Practice to ensure consistency resulting in a high level of customer service.

• § Fitness services reports
• § Day to day performance
• § Maintenance reports

• Health and Safety

Adherence at all times to all Health and Safety policies and procedures to ensure staff and customer safety.

• § Accident reports
• § Current 1^st aid qualifications
• § YMCA Health and Safety Policy followed.

• Promotions (general)

Promote all YMCA activities and programmes at all times to maximise every buyer opportunity.

• § Programmes available
• § Programme renewals
• § Cross-selling
• § Course details

• Performance Management

Managing Centre staff, their recruitment, retention, training and development to achieve high standards of programme delivery, customer focus and satisfaction.

• § Staff turnover
• § Staff morale
• § Customer satisfaction (internal and external)
• § Programme quality; participation numbers
• § Staff performance; performance reviews

• Professional Development

Keep up to date on all current industry related policies/procedures/protocols and trends to ensure professional service delivery.

• § Register of Exercise Professionals qualified
• § Attend all training sessions
• § Updating skills

• Administration and Finance

In association with the Centre Manager, prepare, implement and be accountable for the annual business/marketing plan for the Y-Fitness club.

• § Budget versus actual Income and expenditure
• § Targets achieved
• § Adfit
• § Customer Details